RETURN/EXCHANGE POLICY

Thank you for shopping at 839 Jewelry.  We are confident that you will love your purchase but if not, please contact us.  We will happily address your concerns.  

We have a 30-day return/exchange policy. You have 30 days after receiving your item to request a return/exchange. All purchases final after 30 days. International orders are all final sale. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  You also need to provide your name and order number.

To start a return, you can create/log in to your account and request a return or email us at info@839jewelry.com.  Once your return/exchange request is approved, you will receive a shipping label via email.  Refunds/exchanges will be issued once your items are received.  

Items sent back without first requesting a return will not be accepted. 

You can contact us for any return questions via email at info@839jewelry.com.

Damages and Defect issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item,

Unfortunately, we cannot accept returns on sale items.

Exchanges
We are happy to exchange your items. Your exchanges will ship out as soon as your returned items are received.

Refunds
If approved, you’ll be automatically refunded on your original payment method once items are received and reviewed. Please remember it can take some time (3-5 Business Days) for your bank or credit card company to process and post the refund.

*Please note, all of our stones have natural inconsistencies which are not considered defective or damaged.